FAQ

Which lot is my monthly pass valid on?

Each pass or decal details the number of the lot you selected when signing up for monthly parking. The decal gives you parking privileges in that lot only.

Why don’t you sell a pass that can be used on any lot?

Each of the lots and parkades is owned by a different owner and is managed by Robbins on their behalf. Each lot is therefore run as a separate “business” and it would not be possible to apportion payment for the pass to the lots where it was actually used.

What do I do if a meter does not work? I don’t want to get a notice.

Sometimes a meter malfunctions and we understand this causes our customers concern. We are therefore committed to ensuring that any piece of equipment is repaired as soon as possible. If you encounter a meter that is out of order, please let us know by calling 250-382-4411, and we will immediately dispatch a technician. Please leave your licence plate number to ensure you don’t receive a violation notice.

I am a monthly parker, what if I can’t find a space in my lot?

While this should not happen on a regular basis, there are occasions when a lot may be full. If this is the case, please park on the next available Robbins lot, displaying your decal in the usual way. Please call our office so we may inform our patrol staff to ensure you do not receive a violation notice. If you find the lot is full on a consistent basis, please let us know.

Please note that some lots may not permit you to park with a permit from a different location. Please contact one of our Customer Service Representatives for details.

I received a notice and I just don’t think I should have got it.

Please, please let us know about it. We will be happy to provide further explanation about the issuing of the violation notice. We really want to avoid unfairly written notices. You will find our agents courteous and understanding. To appeal a notice click here.

What happens if I don’t pay my notices – Do you tow?

Robbins patrollers are equipped with hand-held computer units that help ensure the enforcement system is fair and accurate. The hand-held units also contain a “tow list” of persistent violators who have notices that have not been paid. When encountering a vehicle that is on the tow list on one of our lots, the hand-held unit alerts the patroller, who may have the vehicle impounded.

Please add to this list by contacting us.

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Did you know?

Did you know we offer a range of services, including valet, consulting, collections, signage, lot construction and more?